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Tag Archive: Shipping

  1. How to Solve Damaged Freight Issues

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    Unfortunately, shipments from any dust collection supplier you work with can sustain damage during transit. While you cannot control what happens in-transit, you can control how you respond to freight that arrives damaged.

    How to Solve Damaged Freight Issues

    How Damaged Freight Affects Your Bottom Line

    Shipping claims and getting replacements for damaged freight can be a frustrating to deal with, but the true price tag of this issue can cost far greater than just a few broken boxes or lost product. Other costs to your business may include:

    Minimizing Damaged Freight Issues

    The U.S. Air Filtration logistics team understands that packaging can play a role in the potential of damaged freight. Your shipment will be handled by many people along the way. So we keep this in mind when we prepare your dust collection order for shipment in the U.S. Air Filtration warehouse, and we follow a system of best practices that can help protect your items as much as possible.

    • Inspection –To avoid shortages we inspect, count, and match up the items to your packing slip.
    • Right Packaging – Our team makes sure that the box is suitable for the item that is shipping.
    • Proper Seals – We distribute tape evenly to ensure your product stays fully sealed in its package. For palletized items, we shrink wrap your freight multiple times to ensure all boxes remains together.
    • Appropriately Sized Pallets – Our warehouse team makes certain that the right sized pallet, also known as a skid, is the right one for the weight and size of the shipment.
    • Clear Shipping Labels – Labels are legible and durable. Paperwork such as a bill of lading or packing slips are placed inside of a protective sleeve.

    How to Solve Damaged Freight Issues 2

    How Do I Receive Freight?

    There is one golden rule of receiving freight that every receiving dock should follow. Do not accept or sign the bill of lading before checking freight for damage, concealed damage, or missing parts.

    It’s critical to pay close attention and inspect all details when you receive a freight shipment. You have the right to record exactly what is missing or damaged. If damaged freight is not recorded, you may not be able to file a successful freight claim.

    When you receive freight, here are the steps you should take.

    Box Count & Damage Inspection

    1. Count the number of boxes received. Compare the box count to the bill of lading for accuracy.
    2. Inspect the shipment for any visible damages. Ensure all packages are consistent.

    Are there any damages present? If yes, then take immediate action with the following steps.

    • Accept the shipment as damaged.
    • Write down all damages or missing box count on the delivery slip.
    •  Take photos to showcase the condition of goods when received.

    TIP: Do not refuse a shipment or discard any damaged freight. Your shipment may get damaged further, or worse, lost in storage. Without your dust collection products in-hand, getting replacements or a freight claim solved can take several weeks longer.

    TIP: Keep a copy of all related documents like the bill of lading, packing slip, and copy of your invoice.

    Communicate Issues

    TIP: There is a limited window of time to submit a freight claim for resolution.

    Report any damages to your supplier within 24 hours of receiving your shipment and they will help your take the next steps. If your shipment was from U.S. Air Filtration here is what you can do:

    • Contact your account manager directly or the USAF main line at 1-888-221-0312.
    • Send all photo evidence and a copy of the delivery slip to USAF.
    • USAF will help start the freight claim process and get you replacements ASAP.

    Damaged freight is a headache that no one wants to deal with. They strain your time and bottom line. If you would like to get help with your damaged shipment, submit your information with our interactive receiving checklist below. Once your information is received, a U.S. Air Filtration rep will be in touch to help.

    Receiving Checklist

  2. Dust Collection Lead Times and Shipping During the Holidays

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    Dust Collection Lead Times

    There are many variables that impact dust collection lead times, particularly during a pandemic.  Whether you are returning to work, ramping up production, or are planning a change-out during  this holiday season, consider the following factors that can have an impact on your lead times.

    • Media Availability: Specialty or rare media is usually not in-stock and may need to be sourced or fabricated. Examples include media such as PPS, P84, PTFE on PTFE, Fiberglass, Basalt, and Aramid (depending on seasonal availability and media weight requested), etc.
    • Custom Features: Dust collector parts with features, dimensions, or accessories that are not common. This can include oval shaped cages, uncommon weights for filter media (e.g. Aramid 16 oz.), and more.
    • Production Schedule: Dust collector change-outs and maintenance are often seasonal depending on factors such as location and industry. Production schedules can get backed up when an influx of orders are received around the same time. For example, change-outs in the Northeast region of the U.S. are commonly scheduled in the spring or fall season. This is because a large percentage of customers want to avoid conducting change-outs in the extreme temperatures of summer and winter months.
    • Holidays: Holidays can impact everything from production to shipping. If you have a scheduled change-out during a long holiday weekend, it is best to cushion in additional time to receive and inspect your order.

    If you are returning to work after a long hiatus, we have created a return to work dust collection start-up guide and a dust collector maintenance eBook that you can download below to help get your dust collection system started safely.

    Return to Work Guide

    Dust Collector Maintenance eBook

    Dust Collection Shipping

    Shipping will continue to change and evolve, especially during the holiday season. We want to help you get what you need, when you need it. We also want to be as transparent as possible and provide the most up to date changes regarding dust collection lead times and shipping. The standard procedures and guarantees that you may have been used to with shipping, may have been modified. Below are some of the top changes that directly affect a large portion of businesses.

    UPS

    1. Changes to the UPS Service Guarantee: Effective March 26, 2020 and until further notice, the UPS Service Guarantee is suspended for all shipments from any origin to any destination. Commitment times for some services have also changed.
    2. Is UPS slowing down delivery service? The majority of UPS services continue with the same expected delivery timeframes customers have come to expect. While UPS has suspended their Service Guarantee, they are committed to providing timely and reliable service.

    For more details and answers to some of your other questions, we highly recommend checking the UPS website for the latest changes and service alerts: UPS Notices and Service Alerts

    Fedex

    1. Changes to Fedex Money Back Guarantee: Earlier this year and until further notice, FedEx suspended money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services.
    2. Do I need to sign for my package? Until further notice, Fedex has suspended Signature Required for most shipments.

    For more details and answers to some of your other questions, we highly recommend checking the Fedex website for the latest changes and news: Fedex Notices and Alerts

    Freight Carriers

    This year multiple freight carriers have minimized their workforce or altered their protocols as businesses slowly ramp up production or remain closed in response to COVID-19. Many carriers adapted quickly and implemented safety measures for their remaining staff to maintain continuity of shipping services. As freight carriers navigate through ever-evolving changes and face the upcoming holiday season, you may experience a delay in general delivery times.

    To get more detailed information about a specific carrier, please check their website directly for the latest updates or changes.

    Warehouse Management

    Should businesses’ and warehouses ramp up holiday hours, we want to help you avoid costly delays or complications. Implementing a comprehensive receiving process is one way to eliminate added time or delays to your dust collector start-up or change-out.

    To get a comprehensive receiving check list, access and download our guide below.

    Download My Free Receiving Check List

    Once the receiving process is complete, and as soon as you are able to, you can access our filter bag check list below. The check list will help guide you through the process of verifying product count, fit, and what to do should you encounter any issues.

    Download My Free Filter Bag Check List